1. Introduction
Sentient Lattice™ ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI collaboration platform.
By using Sentient Lattice™, you consent to the data practices described in this policy.
2. Information We Collect
2.1 Information You Provide
- Queries and Content: Questions, prompts, and any files you upload to the platform
- Account Information: Session data for service continuity (no personal registration required for basic use)
- Payment Information: Billing details processed securely through Stripe (we do not store payment card information)
- Communication: Any messages or feedback you send to our support team
2.2 Information Automatically Collected
- Usage Analytics: Platform interactions, feature usage, and performance metrics via Plausible Analytics
- Technical Data: IP address, browser type, device information, and session identifiers
- Service Metrics: AI model performance, response times, and service quality indicators
- Conversation Data: Query history, AI responses, and conversation threading for service delivery
3. How We Use Your Information
3.1 Service Delivery
- Processing your queries through AI models (OpenAI, Anthropic, Google)
- Providing RRP™ sequential deliberation analysis
- Maintaining conversation context and history
- Generating comparative analysis and insights
3.2 Platform Improvement
- Analyzing usage patterns to enhance user experience
- Optimizing AI model performance and selection
- Developing new features and capabilities
- Monitoring system performance and reliability
3.3 Business Operations
- Processing premium subscriptions and billing
- Providing customer support and technical assistance
- Communicating service updates and important notices
- Enforcing our Terms of Service and detecting misuse
4. Information Sharing and Disclosure
4.1 Third-Party AI Services
Your queries are processed by third-party AI services:
- OpenAI: Subject to OpenAI's privacy policy and usage policies
- Anthropic: Subject to Anthropic's privacy policy and terms
- Google AI: Subject to Google's privacy policy for AI services
We recommend reviewing these providers' privacy policies for their data handling practices.
4.2 Service Providers
- Stripe: Payment processing (they do not receive query content)
- Plausible Analytics: Privacy-focused website analytics (no personal data)
- Hosting Services: Infrastructure providers for platform operation
4.3 Legal Requirements
We may disclose information when required by law, legal process, or to protect our rights and the safety of our users.
5. Data Security
5.1 Security Measures
- Encryption of data in transit and at rest
- Secure database access controls and authentication
- Regular security assessments and updates
- Limited access to user data on a need-to-know basis
5.2 Data Limitations
While we implement strong security measures, no internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information using industry best practices.
6. Data Retention
6.1 Retention Periods
- Query Data: Retained for service delivery and quality improvement (typically 12 months)
- Conversation History: Maintained while account is active plus 90 days
- Analytics Data: Aggregated and anonymized data retained for business analytics
- Account Data: Deleted within 30 days of account closure
6.2 Data Deletion
Users can request deletion of their data by contacting support. Some aggregated, anonymized data may be retained for business purposes.
7. Your Privacy Rights
7.1 Access and Control
- Access: View your conversation history and usage data through your account
- Correction: Request correction of inaccurate personal information
- Deletion: Request deletion of your account and associated data
- Export: Download your conversation history and query data
7.2 Communication Preferences
You can opt out of non-essential communications while maintaining access to critical service updates.
8. Cookies and Tracking
8.1 Essential Cookies
We use essential cookies for:
- Session management and user authentication
- Platform functionality and service delivery
- Security and fraud prevention
8.2 Analytics
We use Plausible Analytics, a privacy-focused analytics service that does not use cookies or collect personal data. This helps us understand platform usage without compromising user privacy.
9. Children's Privacy
Sentient Lattice™ is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information immediately.
10. International Data Transfers
Your information may be processed in countries other than your own. We ensure appropriate safeguards are in place for international data transfers in compliance with applicable privacy laws.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Significant changes will be communicated through the platform or via email for premium users. The "Last updated" date indicates when changes were made.
12. Contact Information
For questions about this Privacy Policy or to exercise your privacy rights, contact us through:
- Platform support system
- Community forum for general privacy questions
- Direct support for premium users
Privacy-First Approach
Sentient Lattice™ is committed to privacy by design. We collect only the minimum data necessary for service delivery and use privacy-focused analytics tools that respect user privacy.